In its first 34 days live, Eldorado's automated guest communications welcomed
304 guests, sent 1,081 lifecycle emails reaching
99.7% of arrivals, and earned an average guest rating of
4.68 out of 5 across 22 survey responses
(86.4% five-star). All of it runs hands-off, on autopilot.
What's inside
1 The guest lifecycle2 Satisfaction & engagement3 Reach & next steps
01
The Guest Communication Lifecycle
Four automated touchpoints, each sent at the right moment
303
Welcome
281
Mid-stay
282
Activities
215
Survey
What each guest receives
Welcome Sent 30 minutes after check-in303
Mid-stay Morning after arrival281
Activities Arrival evening: things to do282
Survey Departure morning: how was it?215
Emails sent by stage
Welcome
303
Mid-stay
281
Activities
282
Survey
215
Welcome reaches 99.7% of all arrivals. Mid-stay, activities and survey scale with eligible stays (mid-stay skips one-night stays; survey follows departures).
Weekly email volume
May 25
Jun 1
Jun 8
Jun 15
Jun 22
Jun 29
02
Satisfaction & Two-Way Engagement
What guests told us back
4.68
Avg guest rating
out of 5
86.4%
Five-star reviews
10.2%
Survey response rate
22 of 215 sent
Guest rating distribution
5 star
19
4 star
1
3 star
1
2 star
0
1 star
1
A 10.2% response rate on an unincentivized post-stay email survey is a healthy signal that guests are opening and acting on the emails.
Two-way engagement
Guests who replied to an email6
Guests asking for follow-up2
Property broadcasts sent
Hot tub temporarily closedJun 5 · 2 guests
Your room is readyJun 5 · 2 guests
4.68 out of 5 across 22 responses, with 19 of them five-star.
Guest replies route straight to the front desk, so the emails open conversations, not just one-way blasts.
03
Guest Reach & Next Steps
Who we reached, and where to grow
304
Guests reached
2.4
Avg party size
97
On property now
Guests by booking source
Maui Kaanapali Vacation Rentals
70
Outrigger
55
Direct booking
43
Maui Paradise Properties
39
Owner Referral
31
Vacasa
11
Maui Westside Properties
11
What's working
99.7% of arriving guests get a welcome email automatically, no staff effort.
4.68/5 average rating with 86.4% five-star: guests are happy and saying so.
The full four-stage lifecycle has run hands-off since launch across 304 guests.
Opportunities next
Turn on open & click tracking: today we measure sends and responses, not opens. Enabling it would add open and click rates to future reports.
Lift the 10.2% survey response rate with a subject-line or send-time test.
Grow guest self check-in (2 of 304 so far) to save front-desk time.
Lonely Pine AI
Prepared for Mike & Craig · Maui Eldorado Resort · May 29 to July 1, 2026. Figures are from sent-email and survey records. Open and click tracking is not yet enabled; see Opportunities.