In August, Eldorado's automated guest communications welcomed
275 guests, sent 940 lifecycle emails reaching
99.6% of eligible new arrivals, and earned an average guest rating of
4.83 out of 5 across 29 survey responses
(86.2% five-star). All of it runs hands-off, on autopilot.
Since launch: 933 guests, 3,370 emails,
4.7/5 average across 82 responses.
What's inside
1 The guest lifecycle2 Satisfaction & engagement3 Reach & next steps
01
The Guest Communication Lifecycle
Four automated touchpoints, each sent at the right moment
239
Welcome
220
Mid-stay
209
Activities
272
Survey
What each guest receives
Welcome Sent 30 minutes after check-in239
Mid-stay Morning after arrival220
Activities Arrival evening: things to do209
Survey Departure morning: how was it?272
Emails sent by stage
Welcome
239
Mid-stay
220
Activities
209
Survey
272
Welcome reaches 99.6% of eligible arrivals (239 of 240). 35 Outrigger-booked arrivals are excluded from the automated sequence by request, so they are not counted here. Mid-stay, activities and survey scale with eligible stays (mid-stay skips one-night stays; survey follows departures).
Weekly email volume
Jul 27
Aug 3
Aug 10
Aug 17
Aug 24
Aug 31
02
Satisfaction & Two-Way Engagement
What guests told us back
Email deliverability (Resend)
907
Confirmed delivered
of 975 emails sent
36
Bounced
3.7% of sends
1
Spam complaints
Delivery confirmations flow from the email provider's webhook, live since July 2.
Sends without a recorded outcome are usually delayed confirmations, not failures. Bounces are
typically a mistyped guest email at check-in.
4.83
Avg guest rating
out of 5
86.2%
Five-star reviews
10.7%
Survey response rate
29 of 272 sent
Guest rating distribution
5 star
25
4 star
3
3 star
1
2 star
0
1 star
0
A 10.7% response rate on an unincentivized post-stay email survey is a healthy signal that guests are opening and acting on the emails.
Beach Cabana Closure Due to WeatherAug 15 · 53 guests
4.83 out of 5 across 29 responses, with 25 of them five-star.
Guest replies route straight to the front desk, so the emails open conversations, not just one-way blasts.
03
Guest Reach & Next Steps
Who we reached, and where to grow
275
Guests reached
2.7
Avg party size
48
On property now
Guests by booking source
Direct booking
67
Maui Kaanapali Vacation Rentals
61
Maui Paradise Properties
40
Outrigger
35
Owner Referral
18
Maui Westside Properties
15
MKVR
10
What's working
99.6% of eligible arriving guests get a welcome email automatically, no staff effort.
4.83/5 average rating with 86.2% five-star, and the survey is doing its other job too: detailed low-rating responses reached the team while they could still act.
The full four-stage lifecycle has now run hands-off across 933 guests since launch.
Opportunities next
Surface bounced addresses on the staff dashboard so the front desk can correct a mistyped email while the guest is still on property. One August guest received none of their four emails across the whole stay because of a single mistyped character in their email domain, and nobody could see it.
Turn on open & click tracking: today we measure sends, deliveries and responses, not opens. Enabling it would add open and click rates to future reports.
Grow guest self check-in (0 of 275 this period) to save front-desk time.
Lonely Pine AI
Prepared for Mike & Craig · Maui Eldorado Resort · August 2026. Figures are from sent-email, delivery-event and survey records. Open and click tracking is not yet enabled; see Opportunities.