September 2026 · September 1 to September 30, 2026
269
Guests welcomed
August: 275
887
Emails sent
August: 940
99.6%
Welcome coverage
of eligible arrivals ยท August: 99.6%
24
Survey responses
August: 29
4.67
Avg guest rating
out of 5 · August: 4.83
17
Guest replies
August: 6
In September, Eldorado's automated guest communications welcomed
269 guests, sent 887 lifecycle emails reaching
99.6% of eligible new arrivals, and earned an average guest rating of
4.67 out of 5 across 24 survey responses
(75.0% five-star). All of it runs hands-off, on autopilot.
Since launch: 1,200 guests, 4,241 emails,
4.69/5 average across 106 responses.
What's inside
1 The guest lifecycle2 Satisfaction & engagement3 Reach & next steps
01
The Guest Communication Lifecycle
Four automated touchpoints, each sent at the right moment
240
Welcome
217
Mid-stay
211
Activities
219
Survey
What each guest receives
Welcome Sent 30 minutes after check-in240
Mid-stay Morning after arrival217
Activities Arrival evening: things to do211
Survey Departure morning: how was it?219
Emails sent by stage
Welcome
240
Mid-stay
217
Activities
211
Survey
219
Welcome reaches 99.6% of eligible arrivals (240 of 241). 28 Outrigger-booked arrivals are excluded from the automated sequence by request, so they are not counted here. Mid-stay, activities and survey scale with eligible stays (mid-stay skips one-night stays; survey follows departures).
Weekly email volume
Aug 31
Sep 7
Sep 14
Sep 21
Sep 28
02
Satisfaction & Two-Way Engagement
What guests told us back
Email deliverability (Resend)
980
Confirmed delivered
of 1,043 emails sent
53
Bounced
5.1% of sends
2
Spam complaints
Delivery confirmations flow from the email provider's webhook, live since July 2.
Sends without a recorded outcome are usually delayed confirmations, not failures. Bounces are
typically a mistyped guest email at check-in.
4.67
Avg guest rating
out of 5
75.0%
Five-star reviews
11.0%
Survey response rate
24 of 219 sent
Guest rating distribution
5 star
18
4 star
5
3 star
0
2 star
1
1 star
0
A 11.0% response rate on an unincentivized post-stay email survey is a healthy signal that guests are opening and acting on the emails.
Two-way engagement
Guests who replied to an email17
Guests asking for follow-up2
Property broadcasts sent
Maui weather updateSep 5 · 56 guests
Beach Cabana Closed Today Due to StormSep 8 · 58 guests
Important Guest Notice: Highway 30 Road Closure and Scheduled Services UpdateSep 8 · 58 guests
Important Guest Notice: Highway 30 Road Closure and Scheduled Services UpdateSep 8 · 2 guests
Beach Cabana Closure UpdateSep 9 · 61 guests
Pest ControlSep 10 · 1 guest
4.67 out of 5 across 24 responses, with 18 of them five-star.
Guest replies route straight to the front desk, so the emails open conversations, not just one-way blasts.
03
Guest Reach & Next Steps
Who we reached, and where to grow
269
Guests reached
2.3
Avg party size
64
On property now
Guests by booking source
Direct booking
71
Maui Kaanapali Vacation Rentals (Linda Munch)
56
Owner Referral
37
Maui Paradise Properties
31
Outrigger
27
Maui Kaanapali Vacation Rentals
24
Maui Westside Properties
7
What's working
99.6% of eligible arriving guests get a welcome email automatically, no staff effort.
4.67/5 average rating with 75.0% five-star, and the survey is doing its other job too: detailed low-rating responses reached the team while they could still act.
The full four-stage lifecycle has now run hands-off across 1,200 guests since launch.
Opportunities next
Surface bounced addresses on the staff dashboard so the front desk can correct a mistyped email while the guest is still on property. One September guest received none of their four emails because the address captured at check-in was invalid. On the September 5 weather update, 13 guests on property were skipped because their address had already bounced, and the desk had no way to see either.
Turn on open & click tracking: today we measure sends, deliveries and responses, not opens. Enabling it would add open and click rates to future reports.
Grow guest self check-in (0 of 269 this period) to save front-desk time.
Lonely Pine AI
Prepared for Mike & Craig · Maui Eldorado Resort · September 2026. Figures are from sent-email, delivery-event and survey records. Open and click tracking is not yet enabled; see Opportunities.