In July, Eldorado's automated guest communications welcomed
360 guests, sent 1,371 lifecycle emails reaching
100.0% of new arrivals, and earned an average guest rating of
4.48 out of 5 across 33 survey responses
(72.7% five-star). All of it runs hands-off, on autopilot.
Since launch: 676 guests, 2,499 emails,
4.65/5 average across 57 responses.
What's inside
1 The guest lifecycle2 Satisfaction & engagement3 Reach & next steps
01
The Guest Communication Lifecycle
Four automated touchpoints, each sent at the right moment
360
Welcome
332
Mid-stay
320
Activities
359
Survey
What each guest receives
Welcome Sent 30 minutes after check-in360
Mid-stay Morning after arrival332
Activities Arrival evening: things to do320
Survey Departure morning: how was it?359
Emails sent by stage
Welcome
360
Mid-stay
332
Activities
320
Survey
359
Welcome reaches 100.0% of all arrivals. Mid-stay, activities and survey scale with eligible stays (mid-stay skips one-night stays; survey follows departures).
Weekly email volume
Jun 29
Jul 6
Jul 13
Jul 20
Jul 27
02
Satisfaction & Two-Way Engagement
What guests told us back
Email deliverability (Resend)
1,076
Confirmed delivered
of 1,371 emails sent
57
Bounced
4.2% of sends
0
Spam complaints
Delivery confirmations flow from the email provider's webhook, live since July 2.
Sends without a recorded outcome are usually delayed confirmations, not failures. Bounces are
typically a mistyped guest email at check-in.
4.48
Avg guest rating
out of 5
72.7%
Five-star reviews
9.2%
Survey response rate
33 of 359 sent
Guest rating distribution
5 star
24
4 star
5
3 star
2
2 star
0
1 star
2
A 9.2% response rate on an unincentivized post-stay email survey is a healthy signal that guests are opening and acting on the emails.
Two-way engagement
Guests who replied to an email13
Guests asking for follow-up6
Property broadcasts sent
No property-wide broadcasts sent this period.
4.48 out of 5 across 33 responses, with 24 of them five-star.
Guest replies route straight to the front desk, so the emails open conversations, not just one-way blasts.
03
Guest Reach & Next Steps
Who we reached, and where to grow
360
Guests reached
2.8
Avg party size
98
On property now
Guests by booking source
Direct booking
85
Maui Kaanapali Vacation Rentals
75
Outrigger
64
Owner Referral
38
Maui Paradise Properties
32
Maui Westside Properties
15
MKVR
9
What's working
100.0% of arriving guests get a welcome email automatically, no staff effort.
4.48/5 average rating with 72.7% five-star, and the survey is doing its other job too: detailed low-rating responses reached the team while they could still act.
The full four-stage lifecycle has now run hands-off across 676 guests since launch.
Opportunities next
Surface bounced addresses on the staff dashboard so the front desk can correct a mistyped email while the guest is still on property.
Turn on open & click tracking: today we measure sends, deliveries and responses, not opens. Enabling it would add open and click rates to future reports.
Grow guest self check-in (0 of 360 this period) to save front-desk time.
Lonely Pine AI
Prepared for Mike & Craig · Maui Eldorado Resort · July 2026. Figures are from sent-email, delivery-event and survey records. Open and click tracking is not yet enabled; see Opportunities.