In October, Eldorado's automated guest communications welcomed
288 guests, sent 959 lifecycle emails, including a welcome to
100.0% of eligible new arrivals, and earned an average guest rating of
4.61 out of 5 across 28 survey responses
(67.9% five-star). All of it runs hands-off, on autopilot.
Since launch: 1,493 guests, 5,211 emails,
4.67/5 average across 134 responses.
What's inside
1 The guest lifecycle2 Satisfaction & engagement3 Reach & next steps
01
The Guest Communication Lifecycle
Four automated touchpoints, each sent at the right moment
254
Welcome
237
Mid-stay
213
Activities
255
Survey
What each guest receives
Welcome Sent 30 minutes after check-in254
Mid-stay Morning after arrival237
Activities Arrival evening: things to do213
Survey Departure morning: how was it?255
Emails sent by stage
Welcome
254
Mid-stay
237
Activities
213
Survey
255
A welcome is sent to 100.0% of eligible arrivals (254 of 254). 34 Outrigger-booked arrivals are excluded from the automated sequence by request, so they are not counted here. Mid-stay, activities and survey scale with eligible stays (mid-stay skips one-night stays; survey follows departures).
Weekly email volume
Sep 28
Oct 5
Oct 12
Oct 19
Oct 26
02
Satisfaction & Two-Way Engagement
What guests told us back
Email deliverability (Resend)
877
Confirmed delivered
of 982 emails sent
86
Bounced
8.8% of sends
0
Spam complaints
Delivery confirmations flow from the email provider's webhook, live since July 2.
Sends without a recorded outcome are usually delayed confirmations, not failures. Bounces are
typically a mistyped guest email at check-in.
4.61
Avg guest rating
out of 5
67.9%
Five-star reviews
11.0%
Survey response rate
28 of 255 sent
Guest rating distribution
5 star
19
4 star
7
3 star
2
2 star
0
1 star
0
A 11.0% response rate on an unincentivized post-stay email survey is a healthy signal that guests are opening and acting on the emails.
Two-way engagement
Guests who replied to an email12
Guests asking for follow-up2
Property broadcasts sent
BEACHWALK CLOSURE NOTICEOct 8 · 83 guests
4.61 out of 5 across 28 responses, with 19 of them five-star.
Guest replies route straight to the front desk, so the emails open conversations, not just one-way blasts.
03
Guest Reach & Next Steps
Who we reached, and where to grow
288
Guests reached
2.4
Avg party size
71
On property now
Guests by booking source
Maui Kaanapali Vacation Rentals (Linda Munch)
77
Direct booking
69
Maui Paradise Properties
47
Outrigger
34
Owner Referral
27
Maui Westside Properties
18
Heavenly Vacations Maui
3
What's working
100.0% of eligible arriving guests are sent a welcome email automatically, no staff effort.
4.61/5 average rating with 67.9% five-star, and the survey is doing its other job too: detailed low-rating responses reached the team while they could still act.
The full four-stage lifecycle has now run hands-off across 1,493 guests since launch.
Opportunities next
Surface bounced addresses on the staff dashboard so the front desk can correct a mistyped email while the guest is still on property. At least five October guests received none of their emails because the address saved at check-in had a typo (a domain ending in .xom, or yahooo), and each kept being sent every later email. The October 8 beachwalk closure notice skipped 8 guests whose address had already bounced, and the desk had no way to see any of it.
Turn on open & click tracking: today we measure sends, deliveries and responses, not opens. Enabling it would add open and click rates to future reports.
Grow guest self check-in (0 of 288 this period) to save front-desk time.
Lonely Pine AI
Prepared for Mike & Craig · Maui Eldorado Resort · October 2026. Figures are from sent-email, delivery-event and survey records. Open and click tracking is not yet enabled; see Opportunities.